Dealing with fomo

in Design, Hotel, Uncategorized by Jimmy Riot

In this interview, correspondent Polly Nash talks to fire fighter Cami Schafer about one of the many frightening effects of climate change; the ever-growing threat of wildfires around the world. Last year California was hit by the Dixie Fire, the largest single forest fire in the state’s history. Burning for four months, the Dixie Fire destroyed over a thousand buildings and devastated entire towns. Cami Schafer, who was fighting this fire alongside her colleagues, gives insights into her daily work, her struggles and most importantly, what kept her sane and motivated during the demanding operation.

“You try not to be emotionally attached but you can’t really help it. Those are people’s houses, people’s livelihood, that’s all they have. But then we have to hustle and keep going the next day.”

Music for your soul

in Design, Hotel, Uncategorized by Jimmy Riot

PENNSYLVANIA, USA — The difference between a tourist and a traveler is getting to know a culture, according to Karen Gershowitz, writer and travel addict.

Since boarding a plane to Europe when she was 17, Gershowitz has visited over 90 countries and “gained friends and lovers and made a radical career change,” according to her website.

In this week’s Travel Smart, FOX43’s Trenice Bishop spoke to Gershowitz about how to find the “hidden secrets” of travel destinations. She said that travel is all about being open to new things and new experiences.

Her number one travel tip is simply to talk to people.

“Be friendly, smile at people, ask them questions, show that you’re interested,” she said.

Second, she said to plan a trip around something you love.

“It doesn’t matter if it’s sports, arts, or if it’s food,” Gershowitz said. “But whatever it is, go and do that and talk to the people who are around you because you’ll mostly find locals and they know the really great places to go, and what to do, and the kinds of places to see.”

Third, she said to pick up a paper and look for local events.

“Look for the festivals, rather than the places,” she said. “That’s where the people will be. They’ll tell you whether the places in the guidebooks are worth going to.”

Finally, she said to enjoy the journey and expect the unexpected.

Karen Gershowitz is the author of Travel Mania – Stories of Wanderlust, a vivid story of how one woman found her strength, power, and passion.

The jazzy cardigan

in Design, Hotel, Uncategorized by Jimmy Riot

The hospitality industry has undergone a seismic transformation over the last years. This period of change is set to continue through 2023, with shifts in demographics and technology, and the post-pandemic transition to a new normal all playing decisive roles. With clients around the world, we have seen these trends in the tourism and hospitality industry take shape and evolve.

Join us in this guide to these current and future trends in hospitality, including what businesses can expect and how to proactively take action to future-proof their success.

This article about Hospitality Trends includes:

  • Total guest experience
    • Health and wellbeing
    • Local experiences and cultural exploration
    • Package strategies
  • Personalization
  • Automation
  • Streamlining guest experiences
  • Re-imagining hospitality spaces
  • Growing non-core markets

5 Steps to the best eyelashes ever

in Design, Hotel, Uncategorized by Jimmy Riot

Waiting for opportunities until the guest arrives will work against your operations in many ways. Instead, it is better to take a proactive stance and start driving customer experience and revenue from the get-go. The benefits are abundant, namely:

Increase the interaction time with your guests:

  • Making the service feel more attentive and generally of a higher level;
  • Increase exposure of your products and services to your guests. This equals more revenue opportunities;
  • Higher chance the guest will get the most out of their stay, by providing them with more inspiring plans to add to their itinerary.

Facilitate a truly worry-free vacation!

Take care of the planning and decision-making process. Curate a selection of various activities for different stay durations so every guest can just follow the itinerary without having to do their own research and planning.

Answer pre-arrival questions:

Any questions or issues can be answered before arrival, alleviating some workload that otherwise would be carried by front office staff.

Think of sending a welcome email (providing basic information and confirming their booking) followed by an email shortly before the guest´s arrival (directions to the hotel, parking information, things to do, products and services in the hotel incl. bookable options). This also proposes opportunities to drive traffic to your website (e.g. package pages and blog posts), which is always beneficial when it comes to SEO.